Course Description
What is ServiceNow?
ServiceNow is a cloud-based IT Service management tool, which is growing exponentially in the space of ITSM and IT Governance. Organizations across the globe are implementing ServiceNow to create a lone structure of record for enterprise IT, reduce the IT operational costs and to improve the effectiveness and efficiency. ServiceNow is an excellent platform to develop custom applications according to the business requirements of the customers.
Customized ServiceNow Training
Though we have a standard curriculum on ServiceNow training, offered by ServiceNow, we also tailor the ServiceNow training according to our customer needs. Our ServiceNow training cater to the needs of a cross-section of users like fulfillers, developers, administrators, process owners, trainers etc. We understand the experience, outcome and expectations by performing a due diligence of the customer environment through a continuous interaction prior to the training and tweak the training curriculum accordingly. No wonder our corporate training is considered to be the best in the industry. ExcelR facilitates ServiceNow training on various ServiceNow modules through ServiceNow partners.
ServiceNow Developer Training
ExcelR offers a complete and comprehensive ServiceNow Developer Training through ServiceNow partners. With ServiceNow training, one can master the ServiceNow developer concepts and the training is completely hands-on. Scripting, Reporting, you will master the skills to write, test, and debug common script types including Client Scripts, UI Policies, Business Rules, etc.
Why ExcelR?
We have delivered a multitude of corporate ServiceNow trainings and we are considered as one of the leaders in ServiceNow corporate training space. No one knows the training needs pertaining to ServiceNow better than us. Faculty is our strength. We have a pool of trainers, sourced from ServiceNow partners, who are well experienced, certified, qualified and passionate for training and are considered to be the best in the industry.
Post Training Support
At ExcelR we do hand-holding subsequent to the ServiceNow certification training. One can fix an appointment with the trainer to clarify their doubts for a period of time.
Disclaimer: ExcelR facilitates the ServiceNow certification course training through ServiceNow partners
Course Curriculum
- Introduction to ITSM
- Incident Management
- Problem Management and change management
- Service Request Management
- Configuration Management Database
- SLA’s and OLA’s
- Tool Introduction
- Current Competitors
- Releases
- User Licenses
- Using Wiki and Community
- Customizing Home Pages
- Form Layouts and list layouts
- Adding Users to Groups
- Granting Roles to Users
- Introducing Applications and Modules
- Creation of tables and Modules Group
- Creating tickets and raising Requests
- Creating SLA’s
- Performance Metrics
- Perform core configuration tasks
- Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
- Add users, groups and roles
- Manage data with tables, the configuration management database (CMDB), import sets and update sets
- Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
- Create workflow activities and approvals
- Configure alerts and notifications
- View upgrade history and status
- Control system access and data security
- Create baseline performance metrics
- Run reports, configure service level agreements (SLAs) and perform instance branding and customization
- Integrate social IT elements and learn best practices
- UI Policies, Notifications
- Dictionary Entries and Overrides Data Policies
- List Control and Calculations
- Exporting the Data from Service-Now
- Update sets imports and Exports
- Scheduling Jobs
- Learn how access to data is controlled within the framework of ServiceNow Contextual Security
- Define Reference Qualifiers that direct the right data to the right users at the right time
- Implement a Web Services API REST integration and learn about the possible data paths into ServiceNow
- Coordinate service catalog elements, including user criteria, cart controls, and variables
- Create a Record Producer
- Implement new workflows that use a variety of activities to understand how records are generated from workflows
- Define and use a database view as a report source, consider performance Best Practices, and try security controls that apply to reporting
- Set system controls that direct the right data to the right users at the right time
- Business Rules
- Client Scripts
- UI Actions
- Script Includes
- Jelly Scripting
- Determine when it is appropriate to script
- Configure a ServiceNow instance for scripting
- Script client side
- Client Scripts
- UI Policies
- Script server side
- Business Rules
- GlideSystem
- GlideRecord
- Scheduled Jobs
- Event Management
- Workflow Scripts
- Script Includes
- Develop scripting best practices
- Bar Charts
- Pie Charts
- List Reports
- Pivot Tables
- Using scripting in Reporting
- Scheduling Reports
- Making Gauges
- Need For cloning and ways to implement it
- Upgrading the instance for new Release
- Web Services: Direct Web Services
- Transform Map Web Services
- Scripted Web Services
- Email Integration: Inbound Actions
- Event Registry
- Creating and Triggering Events
- Introduction to CMS
- Creating Sites
- Creating Pages
- Creating Blocks using Scripting
- Login Rules
- Classes in CMDB
- Mapping Configuration Item to Asset Records • Loading the CI’s into Service-Now
- Relating Configuration items
- Loading Data of different Formats
- Using Data Sources
- Using Transform Maps and Transform scripts
- Creating Catalog Items using Variables and Variable sets
- Creating Record Producers
- Design the flow using Workflow
- Creating Execution Plans
- Writing Catalog Client Scripts and Catalog UI Policies
- Creating Workflows on different tables
- Approvals using workflows
- Using Different Activities in workflows
- Installing MID server on an instance
- Testing the MID Server using another Logins
- Importing Files by Using MID Server
- What is Service Now
- Why and who can use Service Now
- Concept of cloud computing in Service Now
- Introduction to ITIL foundation
- Navigation and users
- Helpful portals
- Releases
- Overview
- Incident management process
- Continual service improvement to incident management
- Overview
- Change management process (Raising, planning and Authorize)
- Change management workflow and change task
- Continual service improvement to change management
- Overview
- Problem management process (identify, Investigate, Resolve)
- Problem management workflow and problem task types
- Continual Service improvement to problem management
- Context menu
- Introduction to CI and Asset
- Class and category CI
- Model and type of assets
- CMDB Plug-in and CI Relationships
- Overview
- Knowledge Management Roles
- Application and Modules Using Knowledge
- Creating Knowledge
- Translating Knowledge
- Tracking and Reporting on Knowledge
- Introduction to SLA,OLA and UPC
- SLA Workflow
- Service Level Agreement
- SDLC In Service now
- My Profile
- My tasks and approvals
- Introduction to Service Catalog
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